Return and refund policy

At Pristine Forest Honey, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee from the date you receive your products. To initiate a return or address any concerns, please contact at us info@pristineforesthoney.com.au within this 30-day period.

This policy does not apply to products that have been worn, used, damaged after delivery, altered or broken. Items must be returned in their original condition, including all packaging and accessories. Buyers are responsible for all postage and insurance costs associated with the return. We recommend using Registered Post and prepaying all shipping fees to ensure a smooth return process.

Please note, Pristine Forest Honey is not liable for lost, stolen or damaged goods during transit. We strongly advise purchasing shipment insurance through your postal carrier to safeguard your return. For assistance with returns, please contact us or send your item to the following address:

Pristine Forest Honey
41 884 Canterbury Road
Roselands, NSW 2196, Australia
info@pristineforesthonet.com.au
+61480654999

For further inquiries, reach out to us at info@pristineforesthoney.com.au

 

Frequently Asked Questions (FAQs)

Quick answers to your most common questions.

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What makes Jarrah Honey so unique?

Jarrah honey is sourced exclusively from the Jarrah tree of Western Australia. It’s naturally rich in antibacterial properties and known for its deep, caramel-like flavor - making it one of the world’s most sought-after honeys.

What is TA (Total Activity) 50+?

TA (Total Activity) is a measure of the honey’s antibacterial strength. A TA50+ rating means this honey offers exceptional antimicrobial power - ideal for internal wellness and external skin care. For example, TA 50+ is among the most potent honeys in the world.

Jarrah Honey TA35+ is comparable in strength to Manuka Honey MGO 2000+.

Will Jarrah Honey crystallize over time?

Jarrah honey naturally resists crystallization due to its low glucose content. It stays smooth and syrupy, perfect for spreading or stirring.

Does it help with health or healing?

Yes. Jarrah honey supports the immune system, gut health and can help soothe sore throatsand skin wounds, thanks to its powerful natural antibacterial and prebiotic properties.

Can Jarrah Honey really help with health issues?

Yes. Scientific studies confirm Jarrah’s antibacterial, antifungal and healing benefits. It’s used for wound care, immunity, digestion, oral health and skin conditions. It’s not just honey - it’s a natural therapeutic remedy.

Is Jarrah Honey safe for diabetics?

Yes. With a low glycemic index (GI), Jarrah honey raises blood sugar much slower than regular honey. Many diabetics use it as a healthier natural sweetener. We recommend medical advice for individual use.

Is Jarrah Honey safe for children and pregnant women?

Safe for children over 12 months and generally safe during pregnancy. However, we recommend consulting your healthcare provider if you’re unsure.

Is Jarrah Honey safe for children?

Yes, but only for children over 1 year old (like all raw honeys). It’s a natural immunity booster for kids, helping with colds and energy.

Why is Jarrah Honey so expensive compared to regular honey?

Jarrah Honey is one of the rarest honeys in the world. Jarrah trees bloom only every 2 years in untouched Western Australian forests, making supply very limited. It’s independently lab-tested for medicinal strength, so you’re buying superfood, not just sweetener.

Is this honey organic and free from chemicals?

Yes. Jarrah Honey comes from untouched Western Australian forests, free from pesticides or pollutants. It’s bottled raw - no heat, no additives, no preservatives.

How do I use Jarrah Honey?

Enjoy a spoonful daily for immunity, mix in warm water as a tonic or spread on toast. It also works as a natural skin treatment for wounds, burns and acne.

How should I store it?

Keep in a cool, dry place away from direct sunlight. No need to refrigerate.

How long does Jarrah Honey last? Does it expire?

Honey never spoils. Our Jarrah Honey has a shelf life of 5+ years if stored in a cool, dry place. In fact, its flavour often becomes richer over time.

Is this honey raw and unprocessed?

Yes. Our honey is 100% raw, unheated and unfiltered to preserve its natural enzymes, antioxidants and full medicinal potency.

Is your Jarrah Honey lab-tested?

Yes. Every batch is independently tested and certified for purity, Total Activity and authenticity - so you know exactly what you’re getting.

Where is it sourced from?

Direct from pristine, chemical-free Jarrah forests in Western Australia. Sustainably harvested and packed with integrity.

Why should I buy Jarrah Honey instead of Manuka Honey?

Jarrah is rarer than Manuka and contains higher levels of antimicrobial activity and antioxidants. It also has a low glycemic index, making it suitable for diabetics. Think of it as a more powerful but less commercialized alternative.

Jarrah Honey TA35+ is comparable in strength to Manuka Honey MGO 2000+.

Can I return my purchase?

As Jarrah Honey is a food product, we cannot accept returns for change of mind. If your order arrives damaged or faulty, please send email to info@pristineforesthoney.com.au including photos and our team will assist you promptly.