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Refund and Returns Policy
Refund Policy
At Pristine Forest, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee from the date you receive your products. To initiate a return or address any concerns, please contact at us support@pristineforesthoney.com.au within this 30-day period.
Return Guidelines:
This policy does not apply to products that have been worn, used, damaged after delivery, altered or broken. Items must be returned in their original condition, including all packaging and accessories. Buyers are responsible for all postage and insurance costs associated with the return. We recommend using Registered Post and prepaying all shipping fees to ensure a smooth return process.
Please note, Pristine Forest is not liable for lost, stolen or damaged goods during transit. We strongly advise purchasing shipment insurance through your postal carrier to safeguard your return. For assistance with returns, please contact us or send your item to the following address:
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Pristine Forest
41 884 Canterbury Road
Roselands, NSW 2196, Australia
For further inquiries, reach out to us at support@pristineforesthoney.com.au